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Selling at eBay is not just about getting some customers online and receiving money from them. It calls for a good service, just as they would expect, when visiting any store or a firm. eBay has got its own set rules, which one should follow to qualify as a seller. They are many set rules, but it is highly recommended that you go through all of them and get acquainted with them to avoid failures in future. You should also know that there is a feedback form, which is filled by the buyers of your products. So, even without emphasizing on this, you know for sure a bad feedback all the time will get you removed from the list of eBay dealers.
This calls for a good customer service. One thing you should bear in mind is that you should be truthful in what you present. A product needs no undue adoration, if it doesn’t deserve them. A good photo of the product without all those Photoshop portrayal would do. The description should depict the true nature of the product. Don’t give it accolades to betray the product. If the product is damaged, the damage should be well defined. Don’t use ambiguous terms like ‘negligible’. You should describe the extent of the damage, so that the customer knows exactly, what he is expecting. If the customer gets a product that does not show what he ordered for, you are sure to get a bad feedback or customers will demand for refund.
When it comes to charging, you should do it faithfully. When you charge, don’t overdo it, especially when it comes to postage. Shipping can be expensive of course, and sometimes it exceeds the cost of the product. But it should not exceed the cost of the known postage or shipping. Many people will be willing to pay more for the postage, but not more than it should be. The worse thing that could happen is when the customers realize that they are being cheated. You can make your margin on the product itself, but don’t overcharge for postage, since customers can compare. If you bought a product for a lesser price, you can charge something equivalent and the customer will be glad for such a bargain and will surely give you a good feedback and come back to you for future purchases.
Sometimes people need more information, so that they can be sure of what they are buying. In case you are contacted to give more details, you should reply on time and with courtesy. The information you give should again be truthful. If you are contacted on phone, be very courteous and make them appreciate you. Lastly, the best way to keep you customers happy is by delivering on time. Those who shop online are very eager to see and use their products and are equally excited to see what they bought. Do a good packaging and deliver on time. This is in itself a great plus point in eBay customer service that will boost your sales ultimately.
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